Safeguarding statement

At Rizon Health Ltd, safeguarding is one of our highest priorities. We are fully committed to protecting the wellbeing, dignity, and safety of all individuals who access our services — especially those who may be more vulnerable, including young people or adults with additional needs.

Safeguarding means protecting people from harm, abuse, neglect, and exploitation. We take a zero-tolerance approach to any form of abuse or discrimination and act professionally, ethically, and promptly when concerns arise.

Our Commitment

Services are delivered in safe, secure environments (online or in-person)
Professional boundaries are strictly maintained at all times
The service lead, Daniel Essom, is safeguarding trained (Level 2 — adults and children) with annual refresher training
Enhanced DBS clearance is held by all client-facing professionals
All safeguarding concerns are taken seriously and escalated appropriately

Why We May Request Emergency Contact and GP Information (Optional)

In some programmes, we may invite clients to complete an onboarding form (e.g., via Microsoft Forms). This form mayinclude optional fields such as:

an emergency contact name and number
the name and address of your registered GP
your current home address (or general location)
confirmation that you have read and understood our safeguarding and risk policies

Providing this information is always optional. You can still access support even if you choose not to share these details.

We may request this information because it can help us to:

respond appropriately if a safeguarding, welfare, or clinical concern arises
contact emergency services with accurate information if there is an immediate risk to life or serious harm
support safe signposting or coordination with other professionals only where appropriate and with your consent

If you provide any of the above information, it will be collected and stored securely, and used only where necessary, proportionate, and in line with our duty of care. Where consent is required, we will seek it clearly and explicitly.

Mental Health and Disordered Eating Awareness

Because some of our programmes focus on behaviour change, nutrition, and weight, we remain alert to signs of disordered eating, coercive control, or emotional distress.

Where appropriate, we may encourage clients to complete an eating-disorder screening tool (or to speak with an appropriate healthcare professional) as part of onboarding or early engagement. Participation is always optional, and we do not diagnose conditions.

If concerns emerge, we will offer supportive signposting and, with your consent (or in line with our duty of care where there is serious risk), we may recommend or refer to appropriate services.

Acting on Concerns

Where a risk to safety is identified, we may — with appropriate consent — contact:

your GP
local authority safeguarding teams
emergency services

In situations where there is an immediate risk of serious harm, we may share relevant information without consent where this is lawful and necessary to protect life or prevent harm.

All safeguarding concerns are handled with professionalism, confidentiality, and care. Only those who need to know will be informed.

Zero Tolerance

We do not tolerate abuse, harassment, or discrimination in any form. If a client behaves in a way that endangers staff or others, the working relationship may be reviewed and potentially terminated in line with safeguarding responsibilities.

Policy and Review

This public statement reflects our internal safeguarding policy (which is kept private and therefore not publicly listed). It is reviewed annually or following:

any serious safeguarding incident
changes to legislation or regulatory guidance
internal audits or concerns raised

Safeguarding Lead: Daniel Essom

Email: daniel.essom@outlook.com

Local Safeguarding Teams

Wolverhampton: https://www.wolverhamptonsafeguarding.org.uk

Shropshire: https://www.safeguardingshropshireschildren.org.uk

Birmingham: https://lscpbirmingham.org.uk

NSPCC Helpline: 0808 800 5000

In an Emergency: Call 999